Privacy Policy
Last Updated: May 2026
Northwatch Monitoring (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or our monitoring services.
By using our website or services, you agree to the terms outlined in this policy.
1. Who We Are
Northwatch Monitoring - Manchester, United Kingdom
Email: controlroom@northwatchmonitoring.co.uk Phone: 01234 567 890
We operate as a Data Processor for CCTV monitoring, vehicle tracking monitoring, and related services. In some cases (e.g., website enquiries), we act as a Data Controller.
2. What Personal Data We Collect
We may collect the following types of personal data depending on your interaction with us:
Website Visitors
Name
Email address
Phone number
IP address
Cookies and usage data
CCTV Monitoring Clients
Site address
Keyholder names and contact numbers
Incident logs
CCTV footage (when provided or accessed)
System configuration details
Vehicle Tracking Monitoring Clients
Vehicle registration numbers (VRM)
GPS location data
Tracker ID / device information
Driver or owner contact details
Incident logs
Incident Footage Retrieval Service
CCTV footage related to incidents
Time/date of incident
Contact details for delivery of footage
System Reconfiguration & Optimisation
System settings
User accounts (if provided)
Technical configuration data
We only collect data necessary to provide our services.
3. How We Use Your Data
We use personal data for the following purposes:
To provide CCTV monitoring services
To provide vehicle tracking monitoring services
To retrieve and deliver incident footage
To optimise or reconfigure CCTV systems
To contact keyholders during incidents
To contact police when theft is confirmed
To respond to enquiries
To maintain service logs and audit trails
To comply with legal obligations
We do not sell or share your data with third parties for marketing.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
Contractual necessity – to deliver monitoring services
Legitimate interests – security, safety, and incident management
Legal obligation – cooperating with law enforcement
Consent – where required (e.g., website enquiries)
5. How We Store and Protect Your Data
We use industry‑standard security measures, including:
Encrypted connections
Secure operator workstations
Access controls and authentication
Encrypted storage of credentials
Regular audits and monitoring
Restricted access to authorised staff only
We take all reasonable steps to keep your data safe.
6. Data Retention
We retain data only for as long as necessary:
Incident logs: 12 months
CCTV footage (if stored): 30 days unless required longer
Vehicle tracking logs: 12 months
Portal access logs: 12 months
Website enquiries: 6–12 months
System configuration data: retained while service is active
Data may be retained longer where required for legal or insurance purposes.
7. Sharing Your Data
We may share data with:
Police or law enforcement (when required)
Tracking platform providers (as part of monitoring)
CCTV system providers (for technical support)
IT/security partners (for system maintenance)
We never sell personal data.
All third parties are required to comply with GDPR.
8. Cookies & Website Tracking
Our website may use cookies to:
Improve user experience
Analyse website traffic
Store preferences
Protect against spam (e.g., CAPTCHA)
You can disable cookies in your browser settings.
9. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (where applicable)
Object to processing
Request data portability
Withdraw consent (where applicable)
To exercise your rights, contact: controlroom@northwatchmonitoring.co.uk
10. Third‑Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Northwatch Monitoring 📧 controlroom@northwatchmonitoring.co.uk 📞 01234 567 890